Shipping Policy

Shipping Information

At QIVENTA, we’re committed to delivering your order as quickly and smoothly as possible. We work with trusted suppliers and shipping partners to ensure every package arrives safely and on time.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be slightly longer during holidays, promotions, or high-demand periods.

Estimated Shipping Time

Estimated delivery times vary depending on your location:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 5–12 business days
Australia & New Zealand: 7–15 business days
Europe: 7–15 business days
International Orders: 7–20 business days

Shipping times are estimates and may occasionally be affected by customs delays, weather conditions, or carrier issues beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package in real time.

Shipping Costs

We proudly offer:

• Free Shipping on selected orders and promotions
  
• Shipping fees (if applicable) will be calculated at checkout before payment
  

Delayed or Lost Packages

While most orders arrive on time, unexpected delays can occasionally occur. If your package is significantly delayed or appears lost, please contact our support team and we’ll do our best to assist you.

Incorrect Address Information

Please ensure your shipping address is correct before placing your order. QIVENTA is not responsible for orders shipped to incorrectly entered addresses provided at checkout.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We’ll gladly work toward a replacement or suitable solution.

Contact Us

If you have any questions regarding shipping or your order, feel free to contact our support team anytime.

📧 Support Email: support@qiventa.com